Política de privacidad

ARIALUNA (“we,” “us,” or “our”) operates the website https://arialuna.vip (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Site and purchase our products (dresses and related services).
We are committed to protecting your privacy. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal identification information: Name, email address, shipping address, billing address, phone number.
Order information: Products purchased, order date, payment method (we do not store full payment card details – they are processed by secure third-party payment gateways).
Technical data: IP address, browser type, device information, and browsing behavior on our Site (via cookies or similar technologies).
Communications: Any correspondence you send to us at contact@arialuna.vip, including customer support inquiries.
2. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders (including payment, shipping, and order confirmation).
To communicate with you about your order, returns, or customer service requests.
To improve our Site, product selection (dresses), and user experience.
To send you marketing communications (only if you have opted in) such as new arrivals, promotions, or style updates.
To comply with legal obligations (e.g., tax, record-keeping, or fraud prevention).
3. Legal Basis for Processing (for GDPR purposes)
If you are located in the European Economic Area (EEA), we process your personal information based on:
Contract performance: To fulfill your purchase orders.
Legitimate interests: To improve our services and prevent fraud.
Consent: For marketing emails or optional cookies.
Legal obligation: For tax and accounting records.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third parties only to operate our business:
Shipping carriers (to deliver your dress orders).
Payment processors (Stripe, PayPal, or similar – they handle card data securely).
Email service providers (to send order updates or newsletters, if you opt in).
Legal authorities if required by law or to protect our rights.
All third parties are contractually obligated to keep your data secure and use it only for the services they provide to us.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze Site traffic, and remember your preferences (e.g., shopping cart or language). You can disable cookies through your browser settings, but this may affect some Site functionality.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Order data: for at least the period required by tax laws (e.g., 7–10 years).
Marketing data: until you unsubscribe.
Customer service communications: up to 2 years after last contact.
7. Your Rights (GDPR and similar laws)
If you reside in the EEA or certain other regions, you have the right to:
Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erasure (“right to be forgotten”) – subject to legal retention requirements (e.g., tax records).
Restrict or object to processing (e.g., for direct marketing).
Data portability – receive your data in a structured format.
Withdraw consent at any time (for marketing emails or optional cookies).
To exercise any of these rights, please contact us at contact@arialuna.vip. We will respond within 30 days.
8. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet is 100% secure.
9. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us.
10. International Transfers
If you are outside the country where our servers are located (e.g., EU), please note that your data may be transferred to and processed in the EU or other jurisdictions where we or our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.